We hope all our customers are completely happy with our products. If you are not entirely happy, please contact us and we will do everything we can to help resolve this.
The following terms and conditions apply to all purchases from us, Meldrums Ltd, a company incorporated in Scotland (Registered Number SC2072470 and having our registered office at Eden Valley Business Park, Cupar, Fife KY15 4RB (“we” and “us””) and the buyer (“you”). By ordering from us, you agree you have read and accepted these terms, [which comprise the following:]
- These terms and conditions;
- Our privacy policy and
- Delivery Information;
Buyer Status
If you are an individual, you must be 18 years or older and resident in the UK, or incorporated as a business in the UK, to purchase any products or services from us.
Buyer order
An order for products or services made on this site or in-store by you is an offer to purchase such products or services. We may refuse to accept that offer for any number of reasons – such as unavailability of products or services, or product or pricing errors. On receipt of an order and payment (in accordance with the terms below), we will send you an email if you are ordering on-line, confirming the products and services that have been ordered. If you are ordering in-store, you will be provided with a copy of your order and, unless paid on account in accordance with the Invoicing provisions below, a receipt for payment. Unless agreed otherwise with you in accordance with the Invoicing provisions noted below, the contract is completed when payment has been received by us and we are not legally obliged to provide the products or services ordered until payment in full has been made.
Order cancellation
If you have a change of mind and wish to cancel your order please contact us as soon as possible. If your products have not already been dispatched we will cancel your order and process a refund. Any payments made will be refunded within 28 days of the date of cancellation.
Right to cancel and return products
If you are a personal customer, you have the right to cancel your order no later than 30 calendar days after the day you receive your products or services provided that the item returned is in its original and unused condition, with all original packaging.
To cancel your order within this period and to arrange the return of products, please call contact us at the address given below:-
Meldrums Ltd
Eden Valley Business Park,
Cupar, Fife, KY15 4RB
Scotland
Phone: 01334 652 561
If you decide to cancel your order, please note the following:
You’ll be responsible for the cost of returning the products to us unless we delivered them to you in error or the product was damaged or defective at the date of delivery to you. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item. You’ll need to take reasonable care of the products until they’re returned or collected by us. We recommend you pack the products securely. We cannot accept responsibility for any items lost or damaged in transit. For your protection, we recommend that you use a recorded-delivery service when returning products to us.
We have the right to charge you for any direct costs incurred in collecting the products and missing items, and we may deduct these from any sums owed to you;
We’ll refund the original purchase price (less any discounts we applied at the time of your purchase) for the products or service you are cancelling, together with the delivery charge to you (unless the delivery charge was a priority or express delivery cost) as soon as reasonably possible, and in any case within 28 days of receiving your cancellation request;
You will still be responsible for paying for any services used up to the date of cancellation;
If you have requested to receive promotional material from us and wish to cancel, please register that with us by e-mail (unsubscribe) or contact us by phone on 01334 652 561. If you wish to close or delete your account, please register that with us by e-mail or contact us by phone on 01334 652 561.
Faulty Items
If you’re experiencing any problems with the products or service you have purchased from us.
You shall inspect the products upon receipt and shall notify us by email, phone or in writing if the products are damaged or do not comply with any of the contract. Where a claim of defect or damage is made, the products must be returned by you at your expense within 30 days of cancellation in the original packaging and should be adequately insured during the return journey. If the products are defective or damaged, you will receive a refund of all monies paid for the products (including delivery charges, if any) except for return postal charges. If you fail to return the products following cancellation, we shall be entitled to deduct the cost of recovering the products from you from any refund payable.
The products to be returned must clearly show the order number obtained us on the package.
Where returned products are found to be damaged due to your actions or omissions or through your fault, you will be liable for the cost of remedying such damage.
Exchanges
Depending on an item being in stock, we may be able to offer an exchange. We will refund the delivery charge if an item received is faulty or if there has been an error on our part. In the case of exchanges for non-faulty items, a re-delivery charge at our standard rate will apply.
Delivery
Please consult our Delivery Information terms page for full details.
Our Rights
We reserve the right to periodically update prices for goods and services on the Website or otherwise in our marketing material, which cannot be guaranteed for any period of time. We shall make every effort to ensure prices are correct at the point at which you place an order. We reserve the right to withdraw any products at any time. We shall not be liable to anyone for withdrawing any products or for refusing to process an order.
Price
All prices shown are inclusive of VAT, where applicable, at the current UK rate.
Product Images
We make every effort to ensure that images displayed on www.meldrums.co.uk or in our marketing materials are as accurate as possible. Product images displayed may occasionally differ from the respective product names and descriptions, due to changes in packaging and/or availability.
Product Availability
Meldrums Ltd will endeavour to supply you at all times with the item requested but sometimes may be unable to fulfil an order. In this instance, you will be informed at the earliest opportunity.
Termination
We reserve the right to terminate access to this site and any parts of it if your behaviour is found to be at conflict with these terms and conditions at any time.
Product Specification
All product information and technical specifications contained in www.meldrums.co.uk or in marketing material are for guidance only, no responsibility can be taken for errors or omissions.
Force Majeure
We shall not be liable for any delay or failure to perform any of our obligations if the delay or failure results from events or circumstances outside our reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and we shall be entitled to a reasonable extension of any time for performance of obligations.
Intellectual Property
No permission is given by us to reproduce or copy in any way any design, product photographs and product detail shown on the www.meldrums.co.uk website or in our marketing material.
Accessibility
Meldrums Ltd takes pride in the accessibility of its website and premises, and is committed to ensuring access to as many people as possible, including individuals with disabilities.
Standards Compliance
Our website is tested on a regular basis using a combination of automated tools to identify potential problem areas and manual testing to ensure we meet W3C’s accessibility guidelines. This site has been designed to pass WCAG Priority 1 and Section 508 Web Content Accessibility tests using the HiSoftware® Cynthia Says™ Portal. To test this visit: http://www.contentquality.com/
Validation
Where appropriate, HTML and CSS pages on this site validate to W3C Standards. The World Wide Web Consortium (W3C) is an international community that develops standards to ensure the long-term growth of the Web. For more information visit: http://www.w3.org/standards/
If you have any questions regarding this Accessibility Policy, or if you have any difficulties accessing content on our website, please do not hesitate to contact us.
Safe Online Shopping
We take great care to store your personal information securely. We want you to feel confident about shopping online with us. Your credit card details are not stored on our transactional system therefore each new transaction requires you to re-enter your credit card details.
Paypal Gateway
This website processes payments securely with PayPal, one of the most popular payment gateways. Your credit card number and other personal information entered in this site are protected using Secure Socket Layers (SSL) technology.
PayPal automatically encrypts your confidential information in transit from your computer to Paypal’s using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, the server checks that you’re using an approved browser – one that uses SSL 3.0 or higher.
Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the internet, so your private information is available only to authorized computers.
Our Liability
Without prejudice to the provisions in these terms regarding force majeure, we are not responsible to you for any:
- Loss of profits or income;
- Loss of use of the services;
- Loss arising from delay or failure to deliver products or services;
- Loss or damage that is not directly caused by us, or which we could not reasonably expect at the time we entered into the contract with you or because of something outside of our reasonable control
Data Protection
Any information you provide is treated in strict confidence and is stored in a secure location. Customer details will not be disclosed in any way to any person out with Meldrums Ltd. Please consult our Privacy Policy for full details.
Applicable Law
These terms are governed by the law of Scotland, and you (and we) agree to submit to the non-exclusive jurisdiction of the courts in Scotland.
If you are a consumer, the terms won’t affect any legal rights you may have under any law, and which we cannot exclude.
